Terms of Service

Please note our cancellation policy & booking conditions

BOOKING CONDITIONS

Direct Bookings

On booking, a deposit of £75 per room is required to confirm a reservation. All deposits will be forfeited if cancelled within 28 days of the arrival date. Within 14 days of arrival, 50% of the total booking rate quoted will be charged. The rate quoted will be charged in full if a booking is cancelled within 7 days of arrival. Guests are advised to arrange travel insurance. All room prices include VAT.

Check In & Check Out

Check-in at the Dornoch Castle Hotel is from 2.30 pm.
Check-out is by 10:30 am.
Late check-outs can be arranged with at least 24 hours’ notice, and it is at our discretion.
Failure to check in on your scheduled arrival date (without advanced notice) will be treated as a cancellation and charged in full. Failure to check out by 10:30 am on the scheduled date of departure, without prior agreement, will incur an additional charge of £25.

Parking

Free parking is available for Dornoch Castle Hotel guests. We have a small parking area in our courtyard to the right of the building, and additional parking bays at the front of the building. On-street parking is also available at the front and back of the building, free of charge. Please park considerately and be respectful of our local neighbours.

Pets

Dornoch Castle Hotel has four Garden Standard rooms on the ground floor, which can accommodate your four-legged friend. Unfortunately, dogs are not permitted in Castle Deluxe, Superior, or 1st Floor rooms. We charge £10 to have your dog stay with you in our accommodation.
All dogs are welcome in our bar and beer garden area.

Please let us know in advance if you plan on having dinner with your dog(s), so that we can reserve a table for you in our bar. Dogs are not allowed in the restaurant area during lunch or dinner service; please use the outside doors to reach your Garden room during service times.

Wifi

Guests may make use of Dornoch Castle’s complimentary wifi for reasonable and appropriate purposes, subject always to access and downloads being lawful, proportionate and not excessive.
Wifi passwords are available in the rooms and on check-in.

Accessibility

Dornoch Castle Hotel is wheelchair accessible with some limitations.

Entry:

Our front door is fully automatic, but access to the bar and reception area is only possible through a pull door. Once inside the bar, the door on your left leads to a staff-only corridor. Wheelchair users can easily access our restaurant and guest rooms located in the garden wing from there. Doors are not automatic, but our staff can facilitate movements throughout the premises (also tables and chairs are movable).

Interior:

Two of our Garden Standard Rooms on the ground floor have been allocated as disabled access rooms. We have two ramps for wheelchair users, allowing direct access to our restaurant and room corridor from the garden area, but the doors are not automatic.

Restrooms:

We have two accessible restrooms with pull doors, grab bars, and essential space for manoeuvring. One is located at the main entrance of Dornoch Castle Hotel beside the wooden staircase; the other one is found in the corridor behind the restaurant area near the garden wing where our Mobility-accessible are.

Counters and Tables:

Our reception and bar area includes a lower service point, allowing our team to comfortably assist guests who may find the bar counter difficult to reach. Our dining tables offer sufficient clearance underneath to allow easy access.

Parking/Transport:

Accessible parking spaces are found on the street in front of the Castle and adjacent buildings.

The nearest bus stop is 3 minutes away from our premises in the town square. Once out of our front door, take a right, then follow the footpath straight to the bus stop shelter on the other side of the road.

If you require special assistance during your stay, please contact our reception team to discuss.

Gift Vouchers

Where to buy a Gift voucher.
You can request and buy a Dornoch Castle Hotel Gift voucher over the phone or in person. Gift vouchers are not refundable or redeemable for cash. Lost or stolen gift vouchers cannot be replaced.

How to use your Gift voucher.
Quote your voucher number when making a booking directly with us or online. Gift vouchers must be presented upon arrival. No photocopies or photographs will be accepted.

Special conditions.
Cancellation of a booking with less than 24 hours’ notice or non-attendance without notice will render the voucher null and void without further liability.
Vouchers must be used within 12 months of the date of purchase; after this period, the voucher will expire without the right to a refund.
We reserve the right to make reasonable changes to the terms and conditions relating to our vouchers and their use.

Pre-pay and Save

Please note that a non-refundable pre-payment of the full stay for each room will be charged to your credit card once the booking is made.

Property

All property in our guest rooms, including glassware where provided, remains property of the Dornoch Castle Hotel. If you would like to take something home, please contact our bar and reception team, who will advise you on the cost of glassware, bottles, posters and any other merchandise.

Unfortunately, if you do remove property without prior permission, we will charge you the cost of replacement.

Guests are politely asked to remain respectful to other guests, staff and property.

Children

Children under the age of 16 are excluded from any room where there is a bar counter after 10pm, except during private functions or for the purpose of viewing live entertainment, or where the child is in the room for the purpose of taking a meal. This condition does not apply to any child who is in the bar solely for the purpose of passing to or from some other part of the premises, being a part to or from which there is no other convenient means of access or egress.

Whilst in any room with a bar counter, all children must be in the company of, or supervised by, an appropriate responsible adult. This condition does not apply to children of the licence holder or children who are resident on the premises when not in the bar areas.

A baby changing facility accessible to persons of any gender is available in these premises and can be found in the corridor behind the restaurant area.

Dornoch Castle Hotel Hours

Hotel Rooms
Check in – 14.30
Check out – 10.30

Restaurant
View our Restaurant page, as opening hours are subject to seasonal variation.

Bar
On-sales – 11.00 – 23.00 (last orders called at 22.30)
Off-sales – 10.00 – 22.00

Front Door
Locked daily at 23.00

Outdoor Area
After 9pm, alcoholic or non-alcoholic drinks shall not be consumed in an outdoor drinking area.

CANCELLATIONS POLICY

Accomodation

Your rights: When you make a booking with us, you are entitled to a full refund if a cancellation is made outwith 28 days of your scheduled arrival date. In the event of cancellation by you within 14 days of your scheduled arrival date or non-attendance, without notice, you will be charged 50% of the total booking rate. If a reservation is cancelled within 7 days of arrival, the total booking rate with be charged in full.

We reserve the right to exercise our discretion when considering the reasons for your cancellation.

If you are concerned about the likelihood of cancelling your reservation on short notice, you should contact us to discuss, and you should also consider taking out travel insurance.

Our right to cancel for your breach: We may cancel your reservation at any time with immediate effect by giving you written notice (which includes email) if:

You do not pay when you are required to do so; or

You break the contract between us in any way

Our right to cancel – events outside our control: We may also cancel your reservation if an event outside of our control (including industrial action, explosion, fire, flooding, and failure of power and/or water supplies, emergency evacuation or extreme weather warnings) means that we are unable to make your room available to you. In this case, we will contact you to let you know as soon as possible, and we will move your booking to an alternative date.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control. This does not affect your statutory rights.

Dinner

Cancellation fees will be incurred in the event of a no-show or if a group cancels 1 day prior to their reservation. The fee is £20 per person.

OTHER INFORMATION

Complaints

We welcome your feedback. If you have any questions or complaints about the services, please contact us. If you have any concerns about the services you receive from us before, or during your stay with us, please contact our team at enquiries@dornochcastlehotel.com.

The Contract

This contract is formed when we confirm your reservation is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

Your Rights.
As one of our guests, you have certain rights under consumer protection legislation. Nothing in these terms and conditions is intended to affect those rights.

Our Liability.
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contact or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example if you discussed it with us during the sale process.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services, including the right to receive services which are as described and supplied with reasonable skill and care.

Where we are liable to you (save as prohibited by applicable law) our maximum liability to you whether in contract, tort (including negligence) or for breach of statutory duty shall in no event exceed the price of your reservation unless the Hotel Propriator’s Act 1956 applies, in which case our liability will be limited to the maximum prescribed under that Act.

Cards Accepted

booking conditions cards accepted